Cancellations

Cancellation requests will be accepted strictly within 24 hours of placing the order only.

Alternate Cancellation Policy

Giavelle – CANCELLATION POLICY

ORDER CANCELLATION BY CUSTOMER

  1. Giavelle shall deliver product you have purchased within the promised delivery timeline, however, if you have ordered a product by mistake, you may cancel the order by logging in your Giavelle Account before dispatch of the product.
  1. If your product has shipped but has not yet been delivered, contact Customer Service representative at +31612222980 on and inform them of the same.
  2. If it is Prepaid Order, the amount will be refunded to you within 4-5 days provided that order has not been shipped or within 4-5 days form the receipt of product, in case the product has already been shipped.

ORDER CANCELLATION BY GAVEL
A. Under some rare situations, Giavelle or any of our registered Sellers can also raise an order cancellation request. These situations could be –

  1. Product is out of stock with the Seller;
  2. Product is not worth shipping;
  3. Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;
  4. Incorrect pricing or description of the product;
  5. Incorrect or Incomplete Buyer's Address;
  6. Non-serviceability at the Buyers address by our courier partners;
  7. If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled due to any of the above reason.
  8. Any other reason, which is beyond the control of the product Seller.

If it is Prepaid Order, the amount will be refunded to you within 4-5 days from the date of cancellation of order by the Seller or within 4-5 days from the date of cancellation.

Returns

In the odd case that you do not love your Giavelle products, here is our policy on returns:

  1. Products that are eligible for return, can be returned within 14 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.
  1. In the unlikely event that your merchandise arrives damaged, you shouldemail us a photo of the damaged product with the Bar Code within 48 hours of receiving your order. 
  1. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
  1. Return / Replacement request are subject to verification and checks to determine the legitimacy of return/replacement request by the respective Seller(s) and Return / Replacement and / or Refund shall be refused in case of the following cases:
    a) If it is determined that product is damaged while in your possession;
    b) Any product that has been used or washed or soiled or is returned without non-tampered quality check seals/ warranty seals (wherever applicable);
    c) Any product not in its original condition;
    d) Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery;
    e) Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number;
    f) The product is different from what was shipped to you;
    g) Product sold as combo/ sets cannot be replaced or returned individually.
    h) Product specified as non-returnable in the product details page.
  1. Replacement is further subject to availability of the product (size, color etc.) and is limited to one request. In certain cases where respective Seller is unable to process a replacement request for any reason, a refund will be given.
  1. Subject to point 4 and 5 above, refund will be initiated to as per the applicable modes mentioned below. Refund amount shall be credited to the Customer as per below mentioned applicable refund mode with 7-10 days of acceptance of receipt of product by the Seller. We may request for information / documents to verify your credentials before initiating refund.
  2. The Giavelle customer support team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
  1. Once your return has been authorized, we'd be happy to process your refund. You can choose to receive the refund in the form of store credit, which will reflect in your Giavelle account within 24 working hours from when the product is picked up by our courier partner. However, if you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
  1. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Giavelle customer support team at hello@Giavelle.com. 
  1. All returns are subject to the discretion of Giavelle.

For any other questions or clarifications, please reach out to the Giavelle customer care team at hello@Giavelle.com